Shipping policy

Shipping & Delivery Policy

Effective Date: July 15, 2026

Welcome to Valley Miles. This Shipping & Delivery Policy explains how orders placed through our platform are processed, shipped, and delivered. By placing an order on Valley Miles, you agree to the terms outlined below.

1. About Valley Miles

Valley Miles is a multi-vendor e-commerce marketplace that connects customers with local businesses and service providers. Products listed on our platform are supplied by independent vendors, while Valley Miles facilitates order management and delivery coordination.

2. Delivery Areas

At launch, Valley Miles provides delivery services within selected locations across Kashmir. Our delivery network will continue to expand based on operational availability.

Customers can verify delivery availability by entering their delivery address during checkout.

3. Order Processing

  • Orders are processed after successful payment confirmation or order confirmation (where Cash on Delivery is available).

  • Vendors begin preparing orders after they are accepted.

  • Processing times may vary depending on product availability and vendor operating hours.

  • Orders placed on Sundays or public holidays may be processed on the next business day.

4. Estimated Delivery Time

Our goal is to deliver orders as quickly as possible.

Estimated delivery times are generally:

  • Local deliveries: Same day or next day (where available)

  • Standard deliveries: Within 1–2 business days

  • Remote locations: Delivery times may vary depending on accessibility

Delivery estimates are approximate and may change due to weather conditions, road closures, public holidays, natural events, or circumstances beyond our control.

5. Delivery Charges

Delivery charges are displayed during checkout before payment is completed.

Delivery fees may vary depending on:

  • Delivery location

  • Order value

  • Product size or weight

  • Promotional offers

  • Vendor-specific shipping requirements

From time to time, Valley Miles may offer free shipping promotions subject to eligibility criteria.

6. Multiple Vendors

As Valley Miles is a multi-vendor marketplace, a single order may contain products from different vendors.

In such cases:

  • Products may be shipped separately.

  • Customers may receive multiple deliveries.

  • Delivery times for each shipment may vary.

7. Order Tracking

Customers can track the status of their orders through their Valley Miles account.

Where available, customers will receive updates regarding:

  • Order confirmation

  • Order preparation

  • Out for delivery

  • Delivered

8. Delivery Attempts

Our delivery partners will make reasonable efforts to complete the delivery.

If delivery cannot be completed because:

  • the customer is unavailable,

  • the delivery address is incorrect or incomplete,

  • the customer cannot be contacted,

additional delivery attempts may be made. If delivery remains unsuccessful, the order may be returned to the vendor and additional charges may apply for re-delivery where permitted.

9. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information.

  • Providing a valid contact number.

  • Ensuring someone is available to receive the order during the delivery window.

10. Damaged or Tampered Packages

If the package appears damaged, opened, or tampered with at the time of delivery, customers should:

  • Refuse acceptance where appropriate.

  • Take clear photographs of the package.

  • Contact Valley Miles Customer Support immediately.

Claims should be reported as soon as reasonably possible after delivery.

11. Delays Beyond Our Control

Delivery may occasionally be delayed due to circumstances including but not limited to:

  • Severe weather

  • Snowfall

  • Flooding

  • Landslides

  • Government restrictions

  • Public disturbances

  • Road closures

  • Transport disruptions

  • Vendor operational issues

Valley Miles will make reasonable efforts to keep customers informed whenever significant delays occur.

12. Incorrect Delivery Address

Valley Miles is not responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.

Customers should carefully review their shipping details before placing an order.

13. Delivery Confirmation

An order is considered successfully delivered when:

  • It is received by the customer or an authorized recipient at the delivery address; or

  • Delivery confirmation is recorded by our delivery partner in accordance with applicable procedures.

14. Shipping Restrictions

Certain products may have delivery restrictions based on:

  • Local regulations

  • Product type

  • Safety requirements

  • Vendor policies

  • Delivery location

Any applicable restrictions will be communicated during checkout whenever possible.

15. Changes to Orders

Customers should contact Valley Miles Customer Support immediately if they wish to modify their delivery address or order details.

Once an order has entered processing or dispatch, changes may not be possible.

16. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Valley Miles

Email: support@valleymiles.com

Website: www.valleymiles.com